Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at apexpov1@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at apexpov1@gmail.com 


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at apexpov1@gmail.com

Return & Refund Policy (South Africa)

1. Overview

This Return & Refund Policy applies to all purchases made from Apex POV (“we”, “us”, “our”). It is designed in accordance with the Consumer Protection Act 68 of 2008 (CPA) of South Africa.

By purchasing from our store, you agree to the terms outlined below.

2. 7-Day Cooling-Off Period (Online Purchases)

In terms of Section 44 of the Electronic Communications and Transactions Act:

  • Customers may return products within 2 days of delivery for any reason.

  • Items must be unused, in original condition, and returned with all packaging, accessories, and proof of purchase.

  • The customer is responsible for return shipping costs.

  • A reasonable handling/restocking fee may be deducted from the refund.

Refunds will be processed within 10–15 business days after inspection.

3. Defective or Faulty Products (CPA Section 56 Warranty)

If your Apex POV sunglasses:

  • Are defective

  • Fail to function as intended

  • Are unsafe or not durable

You are entitled to:

A replacement

 

Important conditions:

  • The defect must not be caused by misuse, accidental damage, water damage, or unauthorized modifications.

  • We reserve the right to inspect and test the product before approving the claim.

4. Non-Returnable Items

The following items are not eligible for return or refund:

  • Used or damaged items (not due to manufacturing fault)

  • Products returned without original packaging or accessories

  • Items damaged due to:

    • Water exposure (unless explicitly waterproof-rated)

    • Improper charging or handling

    • Physical impact or misuse

5. Proof of Purchase

All returns must include:

  • Order number or receipt

  • Original packaging and contents

Failure to provide proof may result in denial of the return.

 

7. Exchanges

We only replace items if they are:

  • Defective

  • Damaged upon arrival

Exchanges are subject to stock availability.

8. Return Process

To initiate a return:

  1. Contact us at: apexpov1@gmail.com

  2. Provide your order number and reason for return

  3. Wait for return authorization before sending the product

Returns sent without approval may not be accepted.

9. Liability Limitation

To the maximum extent permitted by South African law:

  • We are not liable for indirect, incidental, or consequential damages arising from product use.

  • Our liability is limited to the purchase price of the product.

10. Shipping Responsibility

  • Customers are responsible for return shipping unless the item is defective.

  • We are not responsible for lost or damaged returns—use a trackable shipping method.

11. Contact Information

For all return and refund inquiries:
Email: apexpov1@gmail.com
Business Name: Apex POV

12. Changes to This Policy

We reserve the right to update this policy at any time. Changes will be posted on this page.